Last update: June 19, 2023

Privacy Policy

Welcome to Appaloosa Connections’s Privacy Policy. This policy outlines how we collect, use, disclose, and protect your personal information when you access and use our global mobility services. We understand the importance of your privacy and are committed to safeguarding your personal data.

This Privacy Policy applies to all users of our website, mobile applications, and other services offered by Appaloosa Connections. By using our services, you consent to the collection, processing, and storage of your personal information as described in this policy.

At Appaloosa, we are dedicated to providing efficient and reliable global mobility solutions. To offer our services, we need to collect certain personal information from you. We take your privacy seriously and strive to be transparent about how we handle your data.

This Privacy Policy aims to inform you about the types of personal information we collect, how we use and share it, the rights you have regarding your data, and the measures we take to protect your information. By understanding our practices, you can make informed decisions about sharing your personal information with us.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. If you have any questions, concerns, or requests related to your privacy or this policy, please contact us using the information provided at the end of this document.

By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, processing, and storage of your personal information as described herein.

We may update this Privacy Policy from time to time, so please review it periodically. Changes to this policy will be effective immediately upon posting the revised version on our website or through other communication channels. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

Thank you for choosing Appaloosa Connections. We are committed to ensuring your privacy and providing you with exceptional global mobility services.

TYPE OF INFORMATION COLLECTED

At Appaloosa Connections, we collect various types of personal information from you in order to provide our global mobility services effectively. The types of information we collect may include:
1. Personal Identifiable Information (PII): This includes your full name, email address, phone number, date of birth, nationality, and other contact details that you provide when registering for our services or creating an account.

2. Payment Information: When you make payments for our services, we may collect payment card details, billing addresses, and other financial information necessary to process your transactions securely.

3. Location Data: To facilitate our global mobility services, we may collect information about your current location, such as GPS coordinates or IP address, to offer relevant services, calculate distances, and provide accurate routing information.

4. Travel Preferences: We may collect information regarding your travel preferences, such as preferred vehicle type, seating arrangements, accessibility requirements, and any additional services you request.

5. Usage and Log Data: When you interact with our website, we may automatically collect certain information, such as your IP address, browser type, operating system, device information, pages visited, and actions taken. This data helps us analyze user behavior, improve our services, and enhance your user experience.

6. Communication Data: We may collect information related to your communication with us, such as emails, chat logs, or customer support inquiries. This includes any personal information shared during these interactions.

7. Surveys and Feedback: Occasionally, we may request your participation in surveys or feedback requests to improve our services. Any information you provide in response to these inquiries is considered personal information and is subject to this Privacy Policy.

8. Social Media Information: If you choose to connect your social media accounts to our services, we may collect information available from those accounts, such as your profile information, posts, and interactions, in accordance with your privacy settings on those platforms.

It is important to note that we only collect the necessary information required to deliver our global mobility services and improve your user experience. We do not collect sensitive personal information unless explicitly provided by you or as required by applicable laws and regulations.
By providing your personal information to us, you consent to the collection, processing, and storage of that information as outlined in this Privacy Policy. We take reasonable measures to ensure the security and confidentiality of your data in accordance with industry standards and applicable laws.
We will not retain your personal information longer than necessary for the purposes stated in this policy, and we will securely dispose of it when it is no longer required or upon your request, subject to legal obligations.
Please review our Privacy Policy to understand how we use and protect your personal information. If you have any questions or concerns, please reach out to us using the contact information provided at the end of this policy.

LEGAL BASIS OF PRECESSING

At Appaloosa Connections, we understand the importance of protecting your personal information and limit its sharing to the extent necessary to provide our global mobility services. We may share your personal information in the following circumstances:
1. Service Providers: We may engage trusted third-party service providers who assist us in delivering our services. These service providers may have access to your personal information only to the extent necessary to perform their designated tasks on our behalf, such as processing payments, managing reservations, providing customer support, or conducting data analysis. We ensure that such service providers adhere to strict confidentiality and data protection standards.

2. Business Partners: In certain cases, we may partner with other businesses or organizations to offer integrated services or enhance our offerings. If you choose to use such services, we may share your personal information with our business partners to facilitate the provision of these joint services. Prior to sharing your data, we will obtain your consent or provide clear information about the data sharing arrangement.

3. Legal Compliance and Protection: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes responding to requests from law enforcement agencies, judicial proceedings, court orders, or to exercise or defend our legal rights. We may also share your information to prevent fraud, investigate potential violations, or address security issues.

4. Corporate Transactions: In the event of a merger, acquisition, sale of assets, or other corporate transactions, your personal information may be transferred to the relevant third party involved in such transactions. We will take appropriate measures to ensure the confidentiality and security of your personal information during such transactions and notify you if your information becomes subject to a different privacy policy.

5. Aggregated or Anonymized Data: We may aggregate or anonymize your personal information and use it for statistical, research, or analytical purposes. This aggregated or anonymized data does not identify you personally and may be shared with third parties for various purposes, including business analysis, market research, or improving our services.

Please note that we do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
When sharing your personal information with third parties, we take reasonable steps to ensure that they maintain appropriate security measures to protect your information and use it only for the purposes specified by us.
It is important to understand that any information you voluntarily disclose in public areas of our website or social media platforms may be viewed, collected, and used by others outside of our control. We encourage you to exercise caution and use discretion when sharing personal information in such areas.
If you have any concerns or questions about our data sharing practices, please contact us using the information provided at the end of this Privacy Policy. We are committed to addressing your concerns and ensuring the protection of your personal information.

PURPOSE OF DATA COLLECTION

At Appaloosa Connections, we collect and process your personal information for various purposes related to providing and improving our global mobility services. The purposes for which we collect and use your data include:
1. Service Provision: We collect and process your personal information to facilitate the provision of our global mobility services. This includes processing bookings, managing reservations, arranging transportation, and ensuring the smooth operation of our services.

2. Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address any issues or concerns you may have regarding our services. This allows us to assist you effectively and enhance your overall experience.

3. Personalization and Customization: We may analyze your personal information, including usage patterns and preferences, to personalize and customize your experience with our services. This may involve tailoring our offerings, recommendations, and communications to suit your specific needs and interests.

4. Communication: We may use your personal information to communicate with you, including sending important service-related messages, updates, and notifications. These communications may be necessary for the performance of our services or to keep you informed about changes or improvements.

5. Marketing and Promotions: With your consent, we may use your personal information to send you marketing communications, promotional offers, surveys, or newsletters. These communications may be tailored to your interests and preferences, and you can opt-out at any time if you no longer wish to receive them.

6. Analytics and Improvements: We may analyze aggregated and anonymized data to gain insights into the usage patterns, trends, and effectiveness of our services. This helps us improve our offerings, enhance user experience, and develop new features and functionalities.

7. Legal Compliance: We may process your personal information to comply with applicable laws, regulations, or legal obligations. This includes fulfilling tax obligations, preventing fraudulent activities, conducting audits, and responding to requests from government authorities or law enforcement agencies.

8. Security and Fraud Prevention: We collect and analyze personal information to protect the security, integrity, and safety of our services, our users, and our business. This includes detecting and preventing unauthorized access, fraud, abuse, or other malicious activities.

9. Business Operations: We may use personal information for internal purposes such as accounting, auditing, data analysis, research, and development. This helps us maintain and improve the efficiency, functionality, and performance of our global mobility services.

It is important to note that we will only collect and process your personal information to the extent necessary for the purposes mentioned above. We will retain your data only for as long as required to fulfill these purposes or as otherwise permitted or required by law.
By using our services and providing your personal information, you consent to the purposes outlined in this Privacy Policy. If you have any questions or require further clarification regarding the purposes of data collection, please reach out to us using the contact details provided at the end of this policy.

DATA SHARING

1. Service Providers: We may engage trusted third-party service providers who assist us in delivering our services. These service providers may have access to your personal information only to the extent necessary to perform their designated tasks on our behalf, such as processing payments, managing reservations, providing customer support, or conducting data analysis. We ensure that such service providers adhere to strict confidentiality and data protection standards.

Please note that we do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

When sharing your personal information with third parties, we take reasonable steps to ensure that they maintain appropriate security measures to protect your information and use it only for the purposes specified by us.

It is important to understand that any information you voluntarily disclose in public areas of our website or social media platforms may be viewed, collected, and used by others outside of our control. We encourage you to exercise caution and use discretion when sharing personal information in such areas.

If you have any concerns or questions about our data sharing practices, please contact us using the information provided at the end of this Privacy Policy. We are committed to addressing your concerns and ensuring the protection of your personal information.

USER RIGHTS

At Appaloosa Connections, we recognize and respect your rights regarding your personal information. As a user of our global mobility services, you have the following rights:
1. Right to Access: You have the right to request access to the personal information we hold about you. Upon receiving a valid request, we will provide you with a copy of your personal data and any additional information required by applicable laws.

2. Right to Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request its correction or update. You can review and update your account information through the designated user settings or by contacting us directly.

3. Right to Erasure: You have the right to request the erasure of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. However, please note that we may have legal or legitimate grounds to retain certain data despite your request.

4. Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful. This means that we will temporarily suspend the processing of your data while we verify or address the issues raised.

5. Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. You may also request that we transmit this data to another controller, where technically feasible and in accordance with applicable laws.

6. Right to Object: You have the right to object to the processing of your personal information based on our legitimate interests or for direct marketing purposes. We will carefully consider your objection and assess whether our legitimate grounds override your interests, rights, and freedoms.

7. Right to Withdraw Consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8. Right to Lodge a Complaint: If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise your rights or if you have any questions or requests regarding your personal information, please contact us using the information provided at the end of this policy. We will respond to your request in accordance with applicable data protection laws and take necessary steps to address your concerns.
Please note that we may need to verify your identity before processing certain requests to ensure the security of your personal information.

DATA SECURITY MEASURES

At Appaloosa Connections, we are committed to ensuring the security and confidentiality of your personal information. We have implemented robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Some of the security measures we employ include:
1. Encryption: We use industry-standard encryption techniques, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology, to encrypt data transmission between your device and our servers. This helps to safeguard your personal information when it is being transmitted over the internet.

2. Access Controls: We maintain strict access controls to limit access to personal information only to authorized personnel who require access to perform their designated tasks. Access to personal information is granted on a need-to-know basis, and employees or contractors with access are bound by confidentiality obligations.

3. Data Minimization: We collect and retain only the personal information necessary to provide our global mobility services and fulfill the purposes outlined in this Privacy Policy. We take care to minimize the collection and retention of unnecessary or excessive personal data.

4. System Monitoring: We employ monitoring systems and intrusion detection tools to detect and respond to any unauthorized access attempts, unusual activities, or security incidents promptly. This allows us to take appropriate measures to protect your personal information.
5. Regular Security Assessments: We conduct regular assessments and audits of our systems, processes, and infrastructure to identify and address any vulnerabilities or weaknesses. This includes vulnerability scanning, penetration testing, and third-party security audits.

6. Employee Training: We provide regular training and awareness programs to our employees regarding data privacy, security best practices, and their responsibilities in safeguarding personal information. This helps to ensure that our personnel understand the importance of data security and comply with our policies and procedures.

7. Data Backup and Recovery: We maintain secure backup systems and disaster recovery plans to protect against data loss or damage. This enables us to recover your personal information in the event of a technical failure, natural disaster, or other unforeseen circumstances.

8. Third-Party Security: When we engage third-party service providers or business partners who may have access to your personal information, we carefully assess their security measures and ensure they have appropriate safeguards in place to protect your data.

While we strive to implement reasonable and appropriate security measures, it is important to understand that no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information. However, in the event of any security breach that may affect your personal data, we will take immediate steps to investigate the incident, mitigate the impact, and notify you as required by applicable laws.
If you have any concerns or questions about the security of your personal information, please contact us using the information provided at the end of this Privacy Policy. We are committed to addressing your concerns and maintaining the security of your data.

DATA RETENTION

At Appaloosa Connections, we retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by applicable laws. The retention period may vary depending on the nature of the information and the purposes for which it was collected. Some key considerations for our data retention practices include:
1. Service Usage Data: We may retain certain data related to your usage of our global mobility services for a reasonable period of time. This includes information such as booking history, transaction records, and communication logs. Retaining this data allows us to provide you with efficient customer support, address any disputes, or respond to legal inquiries.

2. Account Information: We retain your account information for as long as your account is active or as needed to provide you with our services. If you no longer wish to use our services, you may request the deletion of your account, and we will delete or anonymize your personal information, subject to our legal obligations.

3. Marketing Communications: If you have provided your consent to receive marketing communications from us, we will retain your personal information for as long as you remain subscribed to our marketing lists. You may opt out of receiving such communications at any time, and we will promptly honor your request.

4. Legal Obligations: We may retain your personal information for the period necessary to comply with applicable laws, regulations, or legal obligations. This includes retention periods required by tax authorities, government agencies, or regulatory bodies.

5. Backup and Archival Purposes: We may retain backup copies or archives of your personal information as part of our disaster recovery and business continuity measures. These backups are typically retained for a limited period and securely stored to ensure the integrity and availability of your data.

Upon expiry of the applicable retention period, we will securely delete or anonymize your personal information in a manner that prevents unauthorized access or misuse.
Please note that in certain circumstances, we may retain your personal information for longer periods if necessary to establish, exercise, or defend our legal rights, or if required by contractual obligations or ongoing legal proceedings.
If you have any questions or require specific information about our data retention practices, please contact us using the information provided at the end of this Privacy Policy. We will be happy to assist you and provide further clarification regarding our data retention periods.

COOKIES AND TRACKING TECHNOLOGIES

At Appaloosa Connections, we use cookies and other tracking technologies to enhance your experience on our global mobility service website and to provide you with personalized services. Cookies are small text files that are placed on your device when you visit a website, and they help us analyze your usage patterns, remember your preferences, and improve our services. Here’s how we use cookies and tracking technologies:
1. Essential Cookies: These cookies are necessary for the operation of our website and enable you to access and use its features. They are used to authenticate users, manage user sessions, and ensure the security and integrity of our services.

2. Performance and Analytics Cookies: We use these cookies to collect information about how you interact with our website, including the pages you visit, the links you click, and the time spent on each page. This helps us analyze user behavior, measure the performance of our website, and improve its functionality and content.

3. Functionality Cookies: These cookies allow our website to remember choices you have made, such as your preferred language or region, and provide enhanced features and personalization. For example, we may use cookies to remember your login information so that you don’t have to enter it repeatedly.

4. Advertising and Targeting Cookies: We may work with advertising partners to display personalized advertisements based on your interests and browsing behavior. These cookies track your browsing activity across different websites and may be used to deliver targeted advertisements that are relevant to you.

5. Third-Party Cookies: Our website may also contain cookies from third-party service providers, such as analytics platforms or social media networks. These cookies are placed by the respective third parties and are subject to their own privacy policies. We do not have control over the use of these cookies by third parties.

6. Other Tracking Technologies: In addition to cookies, we may use other tracking technologies such as web beacons, pixel tags, and embedded scripts. These technologies help us analyze trends, track user engagement, and gather demographic information about our website visitors.

You have the option to control and manage cookies through your browser settings. You can choose to accept or reject cookies or set your browser to notify you when a cookie is being placed. Please note that disabling or blocking certain cookies may impact the functionality and user experience of our website.
By continuing to use our website, you consent to the use of cookies and tracking technologies as described in this Privacy Policy. If you have any questions or concerns about our use of cookies, please contact us using the information provided at the end of this policy.
It is important to note that our use of cookies and tracking technologies complies with applicable laws and regulations regarding data privacy and protection. We respect your preferences and strive to provide you with transparent information about our use of these technologies.

UPDATES TO THE PRIVACY POLICY

At Appaloosa Connections, we may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

When we make significant changes to this Privacy Policy, we will notify you by posting a prominent notice on our website or by sending you a direct communication. We may also provide a summary of the changes and their impact on your rights and choices.

The updated Privacy Policy will be effective as of the date indicated at the beginning of the policy. Your continued use of our global mobility services after the effective date constitutes your acceptance of the revised Privacy Policy. If you do not agree with any modifications to the policy, please discontinue using our services and contact us to request the deletion of your personal information.

It is important to note that this Privacy Policy applies only to our global mobility service website and does not govern the practices of third-party websites or services that may be linked to or integrated with our website. We encourage you to review the privacy policies of those third-party websites or services before providing any personal information.

CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please don’t hesitate to reach out to us. You can contact us using the following information:

Appaloosa Connections

Address: 07, Rue Ossele, Moungali, Brazzaville
Email: contact@appaloosa-connections.com
Phone: +242 06 573 67 33

Please feel free to contact us if you:

Want to access, correct, update, or delete any personal information we hold about you.
Have questions about the collection, use, or disclosure of your personal information.
Need assistance or have inquiries regarding our data security measures.
Wish to withdraw your consent for the processing of your personal information.
Want to exercise any of your rights as described in this Privacy Policy.
Have concerns or complaints regarding our privacy practices.

Our dedicated team will review and respond to your inquiries promptly, taking appropriate steps to address your concerns or requests in accordance with applicable data protection laws.

We are committed to maintaining the privacy and security of your personal information and aim to provide you with a positive experience while using our global mobility services. Your feedback is valuable to us as we continuously strive to improve our privacy practices and protect your privacy rights.

Thank you for trusting Appaloosa Connections. We appreciate your support and look forward to assisting you with any privacy-related matters you may have.

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Appaloosa Connections

We are committed to providing a seamless and sustainable global mobility service that empowers individuals to travel safely, efficiently, and affordably while reducing our environmental impact.

Our foal is to connect people and communities across the world, promoting cultural exchange and fostering a more connected and collaborative global society